Effective and last updated: August 15, 2026
This Privacy Policy explains how Lotvora Solutions (“Lotvora,” “we,” “us,” or “our”) collects, uses, discloses, and protects information connected with www.lotvora.com (the “Website”), property inquiries, photograph submissions, and requests for real estate or post-construction cleaning services.
1. Information we collect
We may collect information you provide, including your name, telephone number, email address, property address, property type, condition, occupancy, requested service, preferred timeline, written messages, and property photographs. If you proceed with a transaction or service, we may collect additional information reasonably necessary for due diligence, estimating, scheduling, contracting, title coordination, payment, or service delivery.
We may also receive limited technical information associated with Website use, such as browser type, device type, IP address, pages viewed, referring page, timestamps, and basic security or diagnostic information, depending on the services used to host and operate the Website.
2. How we use information
- Respond to inquiries and communicate with you;
- Evaluate properties and possible transaction structures;
- Prepare cleaning estimates and schedule services;
- Review photographs and property details;
- Operate, secure, maintain, and improve the Website;
- Keep appropriate business and transaction records;
- Prevent fraud, misuse, or security incidents; and
- Comply with applicable law and enforce agreements.
3. How information is shared
We may share information with vendors and professional advisers that support hosting, email, communications, scheduling, property evaluation, title or closing coordination, payment processing, cleaning operations, legal compliance, and business administration. We may also disclose information when required by law, to protect rights or safety, in connection with a business transfer, or with your direction or consent.
Lotvora Solutions does not sell personal information for money. We do not use submitted property photographs for unrelated advertising without permission.
4. Email and photograph submissions
The Website’s inquiry workflow may open your email application so you can send information and attach selected photographs to homepros@lotvora.com. Information sent by email is transmitted through your email provider and our email provider and is subject to their security and privacy practices. Avoid emailing highly sensitive information.
5. Cookies and similar technologies
The Website or its hosting and service providers may use essential cookies or similar technologies for operation, security, diagnostics, and performance. Browser settings may allow you to limit cookies, although some features may not function as intended.
6. Data retention and security
We retain information for as long as reasonably necessary for the purposes described here, including responding to inquiries, providing services, maintaining records, resolving disputes, and meeting legal obligations. We use reasonable administrative, technical, and physical safeguards appropriate to the information, but no website, email system, or storage method can be guaranteed completely secure.
7. Your privacy choices
You may ask to access, correct, or delete personal information associated with you, or appeal a denied privacy request, by emailing homepros@lotvora.com. We may need to verify your identity and authority before acting. Rights and exceptions vary by jurisdiction. Texas residents may have rights under applicable Texas privacy law, including rights concerning access, correction, deletion, portability, and certain processing choices when the law applies.
8. Children’s privacy
The Website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child submitted information, contact us so we can review and address the matter.
9. Third-party links and services
Links to or integrations with third-party services are governed by those providers’ privacy practices. We encourage you to review their policies before providing information.
10. Changes to this policy
We may update this Privacy Policy to reflect changes in our services, practices, technology, or legal obligations. The revised policy will be posted here with an updated effective date.
11. Contact us
For privacy questions or requests, contact Lotvora Solutions at homepros@lotvora.com, call 713-570-9909, or visit www.lotvora.com.